As we enter into a new year, I can’t help but marvel at the amount of change our world has experienced in just the past decade. I suppose you could say it began with the internet. This one advancement opened the doors to a plethora of information and opportunity. It changed the way businesses find customers, schools teach students, and employers hire employees. It’s completely reshaped the landscape of our economy and society.
While the change is both fascinating and refreshing, it is equally overwhelming and challenging. In a consumer-savvy marketplace where on-demand is in-demand, the old way of doing business is not only ineffective, it’s damaging.
Understanding consumer psychology isn’t as difficult as we once thought. People are attracted to people. We have a human need to connect and feel, proven by the popularity of social media outlets like Facebook and photo-focused platforms such as Pinterest. We are curious. We want to laugh. We want to learn. But, we want to do it on OUR terms and on OUR time. We don’t want salespeople jumping in front of us like paparazzi on Hollywood Boulevard. We want to be left alone until we are ready to ask questions – but when we are ready, we want someone available to answer them promptly.
So now that we’ve simplified the “what,” it’s time to address the more complicated “how.”
How do we ensure that we are available to assist our customers and clients without hovering over them? What is the perfect balance between keeping a comfortable distance, but still giving exceptional customer service?
This is something that REVStaffing has helped Realtors not only implement, but master. Our real estate virtual assistants have a comprehensive understanding of advanced social media and effective marketing in the 21st century.
If you would like to take your business to the next level in 2013, contact REVStaffing for a complimentary consultation or free needs analysis by calling 855-REVSVA1 (855-738-7821) or visiting www.revstaffing.com.